Yes Every product from K9 Karma is 100% USB rechargeable and comes with a free USB charger. If you break or lose your USB charger – not to worry we have replacement available for a DISCOUNTED price for all previous customers.
We firmly believe you get what you pay for. Other like products do not have the same quality in terms of LED brightness and interwoven material. In addition, most are not USB rechargeable and have terrible battery life which is not replaceable. They also do not come with Dual strip LED for the brightest LED output available. Our collar and leash products are manufactured with the intent to last and to provide the best quality product and safety available. All our products come with a 30-day money back guarantee and manufacturer replacement warranty. We are confident that our product will stand the test of time and use and will continue to be enjoyed for years.
Yes, and Yes! Outside of any site wide discount promotion we always offer combination discounts so if you want multiple products please make sure to contact us via chat or email to enquire about your order if you do not see your combo on the site. In addition, any customer that is a returning customer is entitled to an additional 10% off any new orders. We want your business for life and we are intent on earning it! Please contact us through either our FB page, chat, or email to make sure that you have the most recent and up to date coupon codes.
Every product comes with detailed instructions in your package. If you have any questions on how to use the product please do not hesitate to contact our customer service or message us through our Facebook page.
There are several ways to contact us. At the bottom of this page there is a link that says “contact us” that has information for email and phone contact. In addition you can send us a message through our Facebook page and we also have chat available. Please do not hesitate to contact us at any time. All messages are reviewed and returned within 24-48 hours.
All products will leave our shipping facility within 24-48 hours. It is not possible to cancel an order once it has been placed as our system is fully automated and will be set for fulfillment after purchase. However we will gladly allow returns of our unopened product at any time so if you want to cancel your order please contact our customer relations department via email, facebook, phone, or chat as soon as possible so that we can give you a return merchandise code to return your product.